Trainer Pro Gym
Trainer Pro Gym an app by Andrade Innovations Solutions

Support

Trainer Pro Gym for iPhone and Android

Need help, found a bug, or want to suggest a feature? Write to [email protected]. We read every message and usually reply within two business days.

What to include in your message

  • Your device model and iOS or Android version
  • The app version (Account tab, at the bottom of the screen)
  • What you were doing and what happened
  • A screenshot, if you have one
I paid but Premium is not active
Open the app, go to the Premium screen and tap Restore purchases. On iPhone, use the same Apple Account (Apple ID) used in the App Store. On Android, use the same Google Account used in Google Play. If Premium still does not activate, email us with the platform and purchase date.
How do I cancel my subscription?
iPhone: open Settings → tap your name → Subscriptions → Trainer Pro Gym → Cancel Subscription.

Android: open Google Play → profile picture → Payments & subscriptions → Subscriptions → Trainer Pro Gym → Cancel subscription. Access remains until the end of the paid period.
Will I lose my workouts if I change phones?
Your workout data stays on your device and is not uploaded to our servers. It may be included in your normal iCloud or Google system backup, depending on your device settings. For a manual copy, Account → Backup → Export is available to everyone; importing or restoring that manual backup is a Premium feature. Keep the exported copy in a safe place before changing or resetting your phone.
How do I delete my data?
Account → Reset app erases workouts, weights and settings from the device, and uninstalling removes the app's local data. If your history is included in an iCloud or Google system backup, that backup remains under your account until you remove it in your device's backup settings.
The app is in the wrong language
Open Account → Language. The app ships in English, Portuguese and Spanish.